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Contact us for assistance with any refund inquiries. We're here to ensure your complete satisfaction.

Refund Policy

Overview

At heating.direct, we stand behind the quality of our products. Our comprehensive refund policy is designed to protect your purchase and ensure complete peace of mind when shopping with us.

Refund Eligibility

We accept refund requests within 30 days of purchase for unused items in original condition. For defective or damaged products, we offer replacement or full refund at no cost. Custom-made and clearance items may have different return terms—please contact us for details on these categories.

How to Request a Refund

To initiate a refund, contact our support team with your order number and detailed reason for return. Our team will review your request and provide return shipping instructions and a prepaid label where applicable.

Processing Timeline

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please note that original shipping costs are non-refundable unless the return results from our error.

Need Assistance?

Have questions about our refund policy? Contact our customer support team—we're here to help and committed to your satisfaction.